Privacy policy
At EPIC Gold Exchange, safeguarding your privacy and personal data is our top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit and make transactions on our website, which offers in-game gold and account services primarily for World of Warcraft and other MMORPGs.
Information We Collect
When you interact with our website or services, we may collect the following data:
- Personal Identification Information: Full name, email address, Discord ID, Skype ID.
- Transaction Data: Order history, services purchased, payment method (we do not store full credit card or crypto wallet details).
- Communication Data: Messages or inquiries sent via Discord, Live Chat, or email.
How We Use Your Information
We utilize your data to:
- Process and complete your orders.
- Communicate about purchases, account status, and customer support.
- Prevent fraud and unauthorized transactions.
- Improve our website services and functionality.
- Comply with legal obligations in Indonesia and other relevant jurisdictions.
How We Share Your Information
We do not sell or rent your personal information. However, we may share data with:
- Payment Providers: Such as CoinPayments and PayPal, solely to process payments securely.
- Service Providers: For live chat support or website hosting under strict confidentiality agreements.
- Legal Authorities: When required by law, court order, or fraud investigation.
Data Storage and Security
Your personal data is stored on secure servers located in Indonesia. We employ encryption, firewalls, and secure communication protocols to protect your information.
Third-Party Links
Our website may contain links to third-party sites (e.g., Discord, payment gateways). We are not responsible for their privacy practices. Please review their privacy policies separately.
Cookie Policy
We use cookies to enhance user experience, analyze site traffic, and remember your preferences. By using our site, you consent to our use of cookies. You can disable cookies anytime via your browser settings.
Privacy Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page. We recommend reviewing this policy periodically.