Refund Policy

Refund Policy

At EPIC Gold Exchange, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds may be granted for purchases made on our website.

Eligibility for Refunds

Refunds may be issued under the following circumstances:

• If an order cannot be completed or delivered.
• If delivery exceeds 24 hours without valid explanation.
• If a technical error prevents the completion of your order.
• If payment is confirmed but the service cannot be provided.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• If the order has already been successfully delivered.
• If incorrect information was provided by the customer (such as server, character name, or account details).
• If the customer violates the terms of service of the game or our website.
• If delays occur due to server issues or circumstances beyond our control.

Payment Provider Policies

Payments processed through third-party payment providers such as NOWPayments or Lemon Squeezy are subject to their respective policies and verification procedures.

Cryptocurrency payments may not always be reversible due to the nature of blockchain transactions.

Refund Process

If you believe you are eligible for a refund, please contact our support team as soon as possible with your order details. Each request will be reviewed individually to ensure fairness.

Contact Information

For refund inquiries or assistance, please contact us:

Email: info@epicgoldexchange.com
Website: epicgoldexchange.com